At Share Bristol we aim to provide a good service to our members, quality Things to borrow and a great volunteer experience.
We love getting feedback as it helps us to learn and improve, and if it’s good feedback in the right place it can persuade other people to get involved with Share Bristol!
If you feel we’re doing great: Please let us know in person, by email at hello@sharebristol.org.uk, by leaving us a review on Google or on social media.
If something needs improving: please tell us privately first so we can try to put it right. The best way to do this is by emailing hello@sharebristol.org.uk.
If you need a response from us: We’re often able to respond within a couple of days. When the matter is more complicated we will investigate and get back to you if you provide us with your contact details.
If you are not satisfied with our response or wish to raise the matter more formally, please contact our Operations & Development Manager on complaints@sharebristol.org.uk
All formal complaints are logged, and you will receive an acknowledgement of receipt within 7 days.
We may need to investigate your complaint. To allow us to look into this matter thoroughly we will give you a full response within 30 days. Our reply will set out the actions we have taken or how we intend to resolve the issue.
