Feedback and complaints

Feedback and complaints - Thumbs up

At Share Bristol we aim to provide a good service to our members, quality Things to borrow and a great volunteer experience.

We love getting feedback as it helps us to learn and improve, and if it’s good feedback in the right place it can persuade other people to get involved with Share Bristol!

If you feel we’re doing great then please let us know in person, by email at, by leaving us a review on Google or on social media. 

If you’ve spotted something that needs improving, please tell us privately first so we can try to put it right. It would be great if you could email us at

If you need a response from us, we’re often able to respond within a couple of days. When the matter is more complicated we will investigate and get back to you if you provide us with your contact details.

If you are not satisfied with our response or wish to raise the matter more formally, please write to:

Trustees of Share Bristol, 1 – 5 High St, Kingswood, Bristol, BS15 4AA.

All written complaints will be logged. You will receive a written acknowledgement within ten working days.

We may need to investigate your complaint and give you a more full reply within one month, setting out the action to date and/or how the problem will be dealt with.