Feedback and complaints

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At Share Bristol we aim to provide a good service to our members and a good volunteer experience.

We also aim to provide our embers with quality things from our library.

We love getting feedback as it helps us to learn and improve.

We welcome your comments and feedback.

Whether you feel we’re doing great or not getting things right then please let us know either in person or email hello@sharebristol.org.uk.

If you need a response from us, we’re often able to respond straight away. When the matter is more complicated we will investigate and get back to you if you provide us with your contact details.

If you are not satisfied with our response or wish to raise the matter more formally, please write to:

Directors of Share Bristol, 11 Balmoral Court, Mangotsfield, Bristol BS16 9DA

All written complaints will be logged. You will receive a written acknowledgement within ten working days.

We may need to investigate your complaint and give you a more full reply within one month, setting out the action to date and/or how the problem will be dealt with.

This information was issued in July 2020, and has a review date of July 2021. This information will still apply beyond the review date, until the next version is issued.